Client Bill of Rights
LiveOffice takes client satisfaction very seriously, and we continually strive to deliver the best possible service. We believe you have the right to know exactly what you can expect from us, and open and honest communications are an integral part of that belief. Our Client Bill of Rights outlines our commitments to you, and we are dedicated to honoring them.
The right to be treated fairly and honestly during your buying experience: We listen to your needs, requests and expectations, and provide a consultative approach during your decision-making process.
The right to see a clear description of all charges with no hidden fees: We provide complete consistency across our quote, service contract and monthly invoice.
The right to access your data anytime, anywhere: We understand that YOU own your data, so we provide easy access to it 24𤪙65.
The right to 99.99% uptime of your services: We utilize independent, third-party specialists to monitor the availability of our services to ensure optimal uptime.
The right to data security, both in transit and at rest: We use encryption technology to securely transfer your email and safeguard it from unauthorized access and tampering.
The right to e-discovery and audit support: We provide advanced search tools and all necessary certifications to help you quickly respond to any audit or e-discovery request.
The right to escalate your concerns if you feel that your needs are not being met: We encourage you to contact our executive team if your needs are not met via our normal support channels.
The right to new product releases at no additional cost: We add ever-increasing functionality with regular service upgrades, which are automatically available with your standard subscription.
The right to provide input into our product direction: We routinely solicit your suggestions on desired features via client satisfaction surveys and regular client webcasts.
The right to an update or resolution on service requests within 24 hours: We deliver 90% first-call resolution and promise to keep you updated until your issue is resolved.
