Client Services

At LiveOffice, we believe delivering top-notch client service is just as important as developing world-class SaaS (software-as-a-service) solutions. Our dedicated team of email experts is committed to meeting your unique needs by supporting you through every stage of the process – from first contact through service implementations and beyond. In addition, our national accounts are assigned a dedicated account manager to help meet the needs of larger organizations.

Commitment to Service

Meeting and exceeding your service level expectations is what we strive for everyday, with solutions that help your business run smoothly.

Implementation

• Dedicated resources, detailed project management and rapid
• implementation process

• Seamless service transition with zero downtime and legacy data
• transfer capabilities

• Individual problem resolution

Ongoing Support

• Available via phone, email, chat or online request form

• More than 90% first-call problem resolution

• 24-7 tier-1 support

Communication

• Online network status notifications

• Clear online product documentation and FAQs

• Regular client follow up