LiveOffice Announces Outlook Email Connector for Salesforce to Seamlessly Integrate Outlook and Salesforce.com

Free App Provides a Complete History of Emails, Attachments and Chatter Posts without User Intervention, Plug Ins or Additional Storage Fees

TORRANCE, Calif., August 29, 2011 – LiveOffice, the number-one global provider of cloud-based email archiving, email compliance, email discovery and email continuity solutions, today announced LiveOffice Outlook Email Connector for Salesforce, a new application that is debuting at Dreamforce 2011, beginning tomorrow. The new app—offered free for a limited time—provides a complete view of all email, attachments and Chatter posts associated with an Account, Contact, Lead or Opportunity in Salesforce.com without requiring the user to take any action, perform any manual syncs or download a plug in.

“Traditional Outlook plug ins create installation and maintenance problems, require additional effort from users and strain Salesforce storage limits,” said LiveOffice CEO Nick Mehta. “LiveOffice Outlook Email Connector for Salesforce eliminates these barriers—it is configured at the Microsoft Exchange (or Lotus Notes) server level and displays the complete email, attachment and Chatter history in Salesforce.com without any user intervention. This means a CEO or VP of sales, if setup with the right permissions, can get a complete pulse on a key account across all users in one place.”

Many Salesforce.com users still heavily rely on Microsoft Outlook for email and calendars, while recording other sales- and support-related activities (e.g., phone calls, support cases, etc.) in Salesforce. So, in order for users to get a unified view of their accounts and opportunities, some type of integration between Outlook and Salesforce is required. This integration can help eliminate data entry redundancy and provide a more complete, 360-degree view of all account touch points in Salesforce.

The Outlook Email Connector for Salesforce app stores and indexes all emails, attachments and Chatter posts in the LiveOffice cloud for free. It eliminates additional storages fees associated with attachments—often thousands of dollars a year—that would result from storing this information in Salesforce, and avoids technical problems created by other plug ins currently on the market.

According to Brian Babineau, vice president, research and analyst services for ESG, “LiveOffice has created an entirely new use case for archiving by actually embedding the archive inside of Salesforce.com’s user interface. LiveOffice’s extensive experience in the enterprise archiving and search space, coupled with its deep understanding of cloud-based applications, serves as an important differentiator in bringing this solution to market.”

Products currently available to integrate Outlook with Salesforce.com are plug ins deployed at the desktop level, which require users to actively log every email sent in Outlook. These plug ins are often time consuming to deploy, negatively impact Outlook performance and do not improve the search experience in Salesforce (across email and attachments). Outlook Email Connector for Salesforce eliminates these headaches without any ongoing IT management. The app runs automatically and does not require additional steps for Outlook (or Notes) users to sync email to Salesforce.com.

As the number-one global provider of cloud-based archiving and search, LiveOffice is uniquely qualified to deliver this solution given its experience securely storing, indexing and searching billions of emails and other communications in seconds. Key stakeholders can use the archive to view the entire history of messages directly in Salesforce, across all Salesforce users, instead of just a subset of those communications, which is especially crucial for strategic accounts and prospects.

LiveOffice Outlook Email Connector for Salesforce is available now through LiveOffice and will be on AppExchange soon. For a closer look and to download the app, visit www.outlookforsalesforce.com or stop by the LiveOffice booth (#1300) at Dreamforce.

About LiveOffice
 
LiveOffice is the number one global provider of cloud-based email archiving, email compliance, email discovery and email continuity solutions, with more than 18,000 clients and a 97-percent client retention rate. Founded in 1998 and backed by leading private equity firm Summit Partners, the company has more than 200 employees with deep experience in messaging, including executives from Symantec, Microsoft and Cisco. For more information, call 800.374.2032 or visit www.liveoffice.com. Visit the LiveOffice Blog at http://blog.liveoffice.com or follow us on twitter at www.twitter.com/liveoffice.

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