LiveOffice Managed Messaging Services not only meets but exceeds the strictest compliance requirements organizations face today, allowing firms to effectively manage their business risk. Our product management team closely follows the changing regulatory scene to ensure that new enhancements are released several times a year. The solution automatically archives and indexes emails to allow for the quick retrieval of data in case of an audit, investigation or litigation. Storage on non-writeable, non-erasable media provides the tamper-proof retention required by regulators.

Proven Track Record

The LiveOffice application is the highest rated in proven performance and scalability. LiveOffice meets all electronic compliance requirements for e-discovery or government regulations and is the most cost-effective, flexible and easy-to-use message management solution on the market.

LiveOffice works with you to customize a system that meets the compliance situation facing your business regardless of the volume of email your organizations handles. Clients have been through over 2,000 combined audits without ever receiving a fine from their regulatory body.

Compliance Lexicon

LiveOffice’s managed service scans inbound and outbound emails and their attached documents against a lexicon of words and phrases, customizable to specific areas of concern for your organization, for example, regulatory requirements, potential legal matters, human resource concerns, etc.

The solution scans emails and text attachments against your customized lexicon to work as an “email finder” for non-compliant communication. Once a message is scanned by LiveOffice, if the language is determined to be compliant, the email is sent to the intended recipient. If non-compliant language is detected, you decide how the correspondence is handled based on what’s best for your firm. For example, for outbound email, the email can be “trapped” until a compliance officer approves or rejects it (in pre-review mode), or the email can be sent to the intended recipient and placed in a folder for review by an auditor at a future, non-immediate date (in post-review mode). Different modes can be selected for any inbound email address or even for an entire domain name.

Random Sampling

LiveOffice also allows for a random volume of emails to be reviewed – your business needs determine the desired percentage. Because the messages that are to be examined are determined at random, this review method meets compliance requirements and is particularly useful for organizations that handle large quantities of electronic communications.

Secure Archive

LiveOffice automatically captures, scans and archives all inbound, outbound and internal emails, attachments and IMs. Search and retrieval is rapid and flexible.

All data is fully indexed and archived across LiveOffice's secure storage infrastructure, allowing for quick and easy, real-time search and retrieval of archived data. In addition, the attorney-client privilege folder protects privileged communications from unauthorized review during an audit or investigation.

No Hardware, No Software, No Hassle

With LiveOffice Managed Messaging Services, everything is web-based, from initial set-up to ongoing client access. There is no upfront investment in hardware, software, connectivity, system administrators or computer consultants required. The implementation process, which leverages the best practices of hundreds of customized implementations, is usually completed in less than a week. Each person continues to use the same email address as before implementation. The service works across multiple domain names and configurations within an organization's existing email infrastructure, and supports unique email addresses as well as a variety of corporate mail servers. The user interface has been designed to maximize clarity and ease of use.

Regulations

LiveOffice helps your organization comply with the following regulations:

Contact Sales