LIVEOFFICE CORP. AND SMARTBLAST ANNOUNCE PARTNERSHIP
June 17, 2003
TORRANCE, Calif. and CHICAGO, June 17, 2003 - LiveOffice Corporation (www.liveoffice.com), a leading provider of web-based products to
businesses of all sizes, today announced that it has entered into a partnership agreement with SmartBlast (www.smartblast.com), a
top full-service email marketing company targeting the promotional products industry. As part of the agreement, SmartBlast will offer
LiveOffice's LiveSiteManager, a proprietary instant messaging and web site monitoring technology, to its customer base to help them
increase the effectiveness of their email campaigns and improve response rates.
"The ability to provide our client base with instant messaging capabilities should not only improve their customer service and overall
responsiveness but ultimately help them sell more products," said Michael Ryan, president of SmartBlast. "Our beta testing of
LiveSiteManager proved to us that the product fully supports the needs of the promotional products industry. We are confident that our
partnership with LiveOffice will positively impact our customers' sales and marketing results."
Beginning today, SmartBlast customers can improve their online sales and marketing results by connecting in real-time with their
customers through key online touch points, including emails and web pages. As a testament to SmartBlast's commitment to its customers
and confidence in LiveSiteManager, the company has already integrated this bi-directional communication technology into its daily email
promotions and web site to provide an enhanced level of customer support.
LiveSiteManager allows users to:
- Connect with visitors in real-time through LivePresence, an instant messaging (IM) button that can be embedded in web sites, emails, online auctions pages and more
- Know who is on their web site, where they came from and what search words they typedinto a search engine to find the web site
- Initiate chat sessions with web site visitors to answer questions and assist with navigation, while overcoming objections and closing important sales
- Conduct multiple chat conversations at one time, instead of just a single phone call
- Increase sales by inviting visitors to view more in-depth product presentations through desktop sharing that can be initiated from a web site or chat session
"LiveSiteManager's extensive research and development process has proved to us that more and more customers are demanding the immediacy of face-to-face communication over the Internet," said Andy Estep, vice president of business development for LiveOffice Corp. "This partnership symbolizes a joint commitment between our companies to provide the promotional products industry with interactive communication tools that increase revenues and reduce operational costs."
For more information about the LiveSiteManager Partner Program, call (800) 251-3863, ext. 143 or visit www.livesitemanager.com.
About LiveOffice
LiveOffice LLC is a leading provider of email archiving, instant message archiving, anti-spam, antivirus, compliance, and eDiscovery solutions for businesses.
The company’s Managed Messaging Services ensure the integrity of emails and instant messages (IMs), simplify the discovery process, and help companies protect
themselves against the risk and expense of lost or misplaced electronic messages. LiveOffice also helps organizations comply with statutory, regulatory,
legal and industry-specific mandates.
Founded in 1998, LiveOffice serves a premier roster of clients including Fortune 500 companies and processes and protects millions of messages each day. For more
information, visit www.liveoffice.com.
