LiveOffice Implementation Services
There are a number of challenges associated with managing today’s mission-critical email environments. When you combine these challenges with limited IT resources and budgets, businesses need a fast and efficient method to install, configure and optimize the email solutions they choose.
LiveOffice offers a range of implementation and migration services to help you:
- Reduce deployment time
- Speed up end user adoption and learning curves
- Accelerate your return on investment
Our LiveOffice CloudLaunch team has completed thousands of implementations, including many for clients with more than 10,000 employees. This in-depth experience has equipped us with the know-how to develop battle-tested project plans, which we call LiveOffice CloudMaps. These custom project plans allow us to develop accurate project timelines from start to finish, based on your needs and the complexity of your implementation tasks.
Email archiving implementations
There are four stages required to complete an email archiving implementation, and many implementation projects can be finished in as little as one to two weeks.
CLICK ON EACH STAGE IN THE CHART FOR MORE DETAILS.
Stage 1: Analysis and Design
Prior to your implementation, our CloudLaunch team asks you to gather information to help us define your project requirements, including legacy data upload needs. In this phase, we request statistics on your email usage, including average email size, total number of emails and age of emails.
Project Kickoff
Project Review
Review Project Plan
Review Detailed Requirements
Review Office Hierarchy
Review Legacy Upload Requirements (if required)
Schedule Weekly Status Meetings
Discuss Implementation Survey
Stage 2: Project Configuration
During this phase, your LiveOffice CloudLaunch team gathers the critical information required for proper configuration of your email solution. This may include server names, office hierarchy, journaling addresses, DNS aliases, etc.
LiveOffice SaaS Solution
Setup Organizational Structure
Additional Questions/Discussion
Stage 3: Updates, Training and Review “Go Live”
At this stage, your project manager introduces you to your account management team, which is available for inquiries, questions and training after your implementation project is complete. The LiveOffice CloudLaunch team also goes through a number of steps to ensure a successful launch and adoption by your end users.
Provide Update on Solution Setup
Confirm Training Dates/Participants
LiveOffice Internal Turnover Meeting
Relationship Mgr/Account Mgr Introductions
Review “Go Live” Expectations
Stage 4: Production and Legacy Data Upload
Once your solution is up and running, the LiveOffice CloudLaunch team audits its performance through a series of tests to ensure that the number of messages entering the system is the number that’s expected. After we confirm that all systems are operating properly, we then start migrating and ingesting legacy data (if required) into your email archive. Depending on the amount of legacy data, this process can take a few days or several weeks, but we assess these needs in Stage 1, so there shouldn’t be any surprises.
Upload Legacy Data (if required)
Review First Week Live
Implementation Survey
These processes help ensure that your needs are being met before, during and after your email archiving implementation. In addition to our CloudLaunch team walking you through every step of your implementation, the LiveOffice Client Services team is available via phone, online chat and email 24–7–365 for every level of support—and it’s all included at no additional charge.
