IM Archive

Compliantly preserve all instant messages
 

There's no question that corporate instant messaging provides productivity and collaboration benefits, but these communications can cause a variety of risks, legal exposure and compliance issues for your business—unless these tools are properly managed. 

LiveOffice provides the most comprehensive instant message archiving solution available. The service is compatible with all major instant message platforms, including:

  • Public IM Networks: AOL, Yahoo, MSN, GoogleTalk and more
  • Internal Networks: Microsoft OCS, Lync and Microsoft Live Commmunication Server
  • Immediately capture and process instant messages in the archive
  • Benefit from multiple means of capture and flexible integration options
  • Run robust ad-hoc discovery searches and apply legal holds to instant messages
  • Retain instant messages in accordance with client retention policies (and active legal holds)
  • Quickly search instant messages for keywords in the body, sender, recipient (including group chat), date and time
  • Search traffic on an unlimited number of networks or instant message IDs per employee
  • Annotate, flag or escalate instant messages for downstream review
  • Find instant messages with keyword violations (all violations are highlighted in red and underlined) for streamlined supervision
  • Supports Diverse IM Platforms: Securely captures IM business communications from popular public IM networks, such as AOL, MSN, Google Talk and Yahoo, as well as internal instant message platforms (e.g., Lync Online,  Office Communication Server and Microsoft Live Communication Server).
  • Complete Capture: Automatically captures all instant messages without user intervention and securely transmits them to multiple data centers for retention, using TLS or VPN encryption.
  • Unlimited Storage: Unlimited storage eliminates the need to worry about long retention periods and compounding storage costs.
  • Fast Search: Instant messages can be searched and produced on-demand, including ad-hoc discovery searches, from the instant message archive.
  • Tamper-Proof Storage: All IM chat transcripts are captured and stored in a tamper-proof centralized location for later retrieval.
  • SEC/FINRA Compliance: LiveOffice provides long-term preservation, access, management and retrieval of all IM records. Clients can leverage a custom lexicon of keywords and phrases to specifically meet financial services compliance requirements.
  • Supervision: Enables review and monitoring of all IMs captured for compliance and policy purposes. If keywords and phrases are defined in the lexicon for IMs, those words and phrases are highlighted as violations just like emails (highlighted in red and underlined).
  • Retention: Instant messages are retained in accordance with client retention policies (and active legal holds). Organizations can customize retention policies and store an unlimited amount of data as long as necessary for no additional cost.